Privacy Policy

Last updated: May 9, 2026

Trak Wellness Inc. ("Trak", "we", "us") operates the Trak mobile application and website (jointrak.io). This policy describes how we collect, use, and protect your personal information.

1. Information We Collect

We collect information you provide directly:

Account information: Name, email address, password (managed by Clerk)
Profile information: Gender, age, height, weight, activity level, focus areas
Health & fitness data: Step counts (via Apple Health or Google Fit), challenge progress, streaks
Food logs: Meal descriptions, photos, nutritional data (calories, protein, carbs, fat)
Community content: Posts, comments, likes
Purchase history: Subscription transactions processed through Apple App Store or Google Play
Device information: Push notification tokens for sending notifications

2. How We Use Your Information

Provide and improve the Trak platform
Track your challenges, streaks, and XP progress
Display leaderboards and community features
Send push notifications (streak alerts, achievements, community updates)
Process subscriptions and in-app purchases
Send transactional emails (welcome, password reset)
Provide analytics to community creators about their members' engagement

3. Information Sharing

We do not sell your personal information. We share data only with:

Community creators: Aggregated engagement data and food logs for members of their communities
Service providers: Clerk (authentication), Neon (database), Firebase (push notifications), Gmail (email)
App stores: Apple and Google for subscription processing
Legal requirements: If required by law or to protect our rights

4. Data Storage & Security

Your data is stored on secure servers with encryption in transit (TLS) and at rest. Passwords are managed by Clerk and never stored in our database. We use parameterized queries to prevent SQL injection and rate limiting to prevent abuse.

5. Your Rights

You can:

Access your data through the app (Profile, Settings)
Update your profile information at any time
Delete your account and all associated data (Settings → Delete Account)
Control notification preferences (Settings → Notifications)
Request data deletion by emailing team@jointrak.io

6. Data Retention

We retain your data for as long as your account is active. When you delete your account, all associated data is permanently removed from our systems, including profile, progress, posts, food logs, and memberships.

7. Children's Privacy

Trak is not intended for users under 18 years of age. We do not knowingly collect information from children.

8. Changes to This Policy

We may update this policy from time to time. We will notify you of significant changes through the app or email.

9. Contact

For privacy questions or data requests, contact us at team@jointrak.io.